DON’T HIRE A CAMPERVAN FROM KIWI CAMPERS. You have to pay up front before arriving in New Zealand and then you are basically stuck with what was in our experience poor quality service and a decrepit van that bore no relation to the blurb on their website. We booked a van for 5 weeks. On arrival at the depot in Christchurch the vehicle wasn’t ready and we had to wait around a shopping area near the airport for hours while they worked on a broken door on the vehicle. When we returned later as agreed it still wasn’t ready so they brought out another van as a replacement. I queried the overall state of this van – it looked nothing like the one advertised on their site. It looked more like a builder’s van you would see here in the UK; dented, rusty with peeling and faded logos. They refused to replace it even though there were other decent looking vehicles in their yard. We’d already lost a day of our holiday so we were stuck with it. We camped that evening only to find that the supplied crockery and cutlery was in a disgusting state: dirty plates covered in food and toilet chemicals and pots and pans that didn’t have lids. The light in the toilet was smashed.We had to return to Christchurch for Kiwi Campers to clean the interior of the van, fix the light and supply new crockery etc. Despite my request they still refused to replace the van with a newer one even though they had a yard full of clean looking vans. It was only when we tried to cook for the first time that evening, we realised that only one gas ring worked. We weren’t going back to Christchurch again so we just put up with it.We wasted days of our precious holiday as a result of Kiwi Campers’ failure to provide the vehicle and the service that they advertised. They really should be ashamed to besmirch the reputation New Zealand has for hospitality by their utter lack of concern or care for their customers. Don’t go near them!
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