Review Time
A terrible experience with this company, Booked a van 6 months in advance and paid in full But they cancelled 2 days before pick up and were not interested in helping to secure another van which left us stranded without a van for our month long holiday in the South Island, NZ. Reasons for cancellation did not add up, first notification said they had cancelled at our request, when we contacted them to say no such request had been made they said it was because of a ;problem which meant the van was not safe. They also told the booking agency that we had cancelled. After contact with us the booking agency contacted Kiwi Campers who then came back with safety story. No confidence in their integrity, avoid if you want a trouble free holiday .
A terrible experience with this company, Booked a van 6 months in advance and paid in full But they cancelled 2 days before pick up and were not interested in helping to secure another van which left us stranded without a van for our month long holiday in the South Island, NZ. Reasons for cancellation did not add up, first notification said they had cancelled at our request, when we contacted them to say no such request had been made they said it was because of a ;problem which meant the van was not safe. They also told the booking agency that we had cancelled. After contact with us the booking agency contacted Kiwi Campers who then came back with safety story. No confidence in their integrity, avoid if you want a trouble free holiday .
We booked with kiwicampers 5 months in advance a campervan to travel new zealand 2 weeks in the north and two in the south. A month before our trip we realized that all the ferries between the north and south island were fully booked. In our original booking frim kiwicampers we selected the option „ferry booking“, however we were never contacted by the company regarding our crossing date or given a voucher to book the ferry ourselves. Since it was not possible to cross to the south island we contacted kiwicampers for a partial refund and to bring the campervan back 2 werks early. Not only was the refund denyed (which would have been fine with us) but also they said we have to pay an additional 1000$ because we would bring back the van at the pickup location in Auckland and not drive the van to Christchurch! The customer service was very stubborn and would not try to reach a solution. They provided us a ferry booking two weeks after our desired crossing date, which would have ment we would have to skip the south island and spend 4 weeks in the north.Also the vans are more expensive than on other more reputable companies and offer little to no insurance even if the price is already so high.Horrible company, horrible customer service, if I could i would leave 0 stars!
We hired a kiwi campervan for 3 weeks in the South Island and then for 2 weeks in the North Island (booked in advance through an agent from the UK). If we'd done any proper research prior we wouldn't have gone near them. Both our vans had multiple issues and both were 'nails'! They'd each already done hundreds of thousands of km and were well past their use by dates. Our second van even had a half full toilet from previous hirers and when we raised this via email a few days later (as we'd not needed to use it being on sites) we were disbelieved....! The fridge wouldn't stay cold so we had to stay on sites but they refused to compensate us. Our first van had ignition issues and we never knew if it would start each day. ** In short, AVOID booking with this company as you will be disappointed. You do not get what you pay for...**
DON’T HIRE A CAMPERVAN FROM KIWI CAMPERS. You have to pay up front before arriving in New Zealand and then you are basically stuck with what was in our experience poor quality service and a decrepit van that bore no relation to the blurb on their website. We booked a van for 5 weeks. On arrival at the depot in Christchurch the vehicle wasn’t ready and we had to wait around a shopping area near the airport for hours while they worked on a broken door on the vehicle. When we returned later as agreed it still wasn’t ready so they brought out another van as a replacement. I queried the overall state of this van – it looked nothing like the one advertised on their site. It looked more like a builder’s van you would see here in the UK; dented, rusty with peeling and faded logos. They refused to replace it even though there were other decent looking vehicles in their yard. We’d already lost a day of our holiday so we were stuck with it. We camped that evening only to find that the supplied crockery and cutlery was in a disgusting state: dirty plates covered in food and toilet chemicals and pots and pans that didn’t have lids. The light in the toilet was smashed.We had to return to Christchurch for Kiwi Campers to clean the interior of the van, fix the light and supply new crockery etc. Despite my request they still refused to replace the van with a newer one even though they had a yard full of clean looking vans. It was only when we tried to cook for the first time that evening, we realised that only one gas ring worked. We weren’t going back to Christchurch again so we just put up with it.We wasted days of our precious holiday as a result of Kiwi Campers’ failure to provide the vehicle and the service that they advertised. They really should be ashamed to besmirch the reputation New Zealand has for hospitality by their utter lack of concern or care for their customers. Don’t go near them!
SCAM! THIEVES!I always check reviews before going anywhere and I didn't and I regret it...Feedback from our experience:- old and poorly maintained van with many problems;- the gauge for clean and dirty water doesn't work and they know it (but don't say so);- all the door seals fall out;- fridge door won't close;- a battery leak;- a mosquito screen missing from a window, and when we told them, they said they knew but didn't tell us;- leak inside the truck when it rains;- one of the truck's windows doesn't open;- the windshield wipers are on the plastic;- the gas bottle we were supposed to fill before returning the truck turned out to be overdue and the technicians at the gas station told us it was too dangerous to handle; when we called Kiwi campers to tell them, they simply asked us to replace it without apology - of course I didn't;They're dishonest, stupid and will never help you. They have old trucks that they don't take care of, but they don't mind renting them out.NEVER DEAL WITH KIWI CAMPERS!They are a SCAM company
Do NOT rent an older campervan model from Kiwi Campers. Yes they are cheaper, but man... you will encounter a lot of problems. Our manual van had a horrible gearbox, however Kiwi Campers said there was nothing wrong with it. We even had to pay extra money to get an automatic campervan as a replacement. The second van had a broken fridge.. The third van was a newer model, which was fine. Luckily it was low season, so customer service was available. In high season you are screwed.
Kiwicamper is catastrophic. Air holes everywhere, an evacuation van that does not hold, no equipment to charge your phone while driving or to clean (cigarette lighter, brooms) but above all a leak! We empty every day and it leaks.In short, we are on vacation and instead of enjoying our stay we are trying to understand where a leak comes from!I have written to customer service several times to inform them of the multiple problems. They have not helped me. I have written to customer service several times to inform them of the multiple problems. They have not helped me. We wanted change the campervan because we had a big leak.
Our campervan was in poor condition when we arrived to collect it. The battery was flat, the interior lights didn’t work, the remote keys didn’t work, it was rusting and dented, and the interior condition was shabby. We waited nearly two hours for them to fix the problems, but when it became obvious they had done all they were prepared to do, we asked if they had another van for us. They did have a smaller van, but wanted to charge us extra because it was ‘newer’. Their attitude was ‘not negotiable’ and a call to their Head Office confirmed they would not give us a refund if we cancelled. Their competitors offered us the exact same van at $109/day,as opposed to the $180/day we paid. We strongly advise anyone to avoid using Kiwi Campers.
If I could give this company 0 star then I would. We received a damaged van but continued with our trip. After 10 days we had a flat and perished tyre which had been completely worn. Luckily we were at a campsite otherwise it could have been extremely dangerous. The company suggested we call AA out (and pay $150 in doing so) to get them to change the tyre over. We should not have been sent away with a tyre so worn down. Following this, our van was NOT fitted with a smoke alarm which is a legal requirement. However after speaking with their awful customer service manager, Michael who clearly knows nothing - he stated that vans do not need a smoke alarm, this is false. During our time in the van, at night we would continuously hear rustling from any bag we left on the floor. Days following this we found mouse droppings in food cupboards and the applicable cupboard with our food eaten in to. After calling the company, we were told by Michael, to buy traps and that it is common for mice to enter campervans during winter - yet he had never had a case like this before. Michael then refused to pay for us to stay in accomodation as we felt very uncomfortable sleeping in the van with mice in. Instead he offered to pay for peanut butter for the mice. Michael then stated there was no one else above him to speak to, following this he then said that those people did not want to speak to me. After this he said he has better things to do than be on the phone with me and that he was going to hang up. I have never experienced anything like this and would not want others to
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