Our campervan was in poor condition when we arrived to collect it. The battery was flat, the interior lights didn’t work, the remote keys didn’t work, it was rusting and dented, and the interior condition was shabby. We waited nearly two hours for them to fix the problems, but when it became obvious they had done all they were prepared to do, we asked if they had another van for us. They did have a smaller van, but wanted to charge us extra because it was ‘newer’. Their attitude was ‘not negotiable’ and a call to their Head Office confirmed they would not give us a refund if we cancelled. Their competitors offered us the exact same van at $109/day,as opposed to the $180/day we paid. We strongly advise anyone to avoid using Kiwi Campers.
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