I decided to order a 12 month subscription for my daughter, the $288 quote seemed expensive but I thought just about worth it. However as I clicked the button to buy in Apple Pay, the price jumped from $288 to $431!!! Way out of our budget, apparently this is to include shipping and taxes but it literally did not appear until I pressed the ‘buy’ button, by which time of course it was too late. Immediately I looked up how to cancel the order but no option was available, other than to cancel the subscription for the following year. So I did that, and immediately emailed customer support. I received an ai bot reply within minutes to say it would be forwarded to customer service. Two days passed and instead of receiving a cancellation email, I got a shipping confirmed message. I wrote a further message to customer support asking why they had shipped my order instead of cancelling it as requested. The reply was that they had not reviewed my message in time and it is not company policy to refund any item that has been shipped- which is of course why I had emailed immediately, it felt rather convenient for them to use this as an excuse. I was appalled that a company of this size would use their own poor customer service as an excuse to take money from me. To top it off my bank has charged me £9.80 for an overseas payment, which is of course not kiwicos fault, but adds insult to unjust and for the purpose of this review feels relevant when the overall theme is of being charged more than expected.
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Our goal is to inspire kids to see themselves as scientists, artists, creators, and makers. We deliver STEM, STEAM & Science kits for kids of all ages. Over 10 million kits shipped!
