Review Time
I had paused the subscription because my daughter did not really cared for the crafts theme, and I was hoping maybe switching themes but they kept sending boxes without my consent. They ignore the pause hping you won't notice or won't care. It a hassle to return the boxes. Now I have cancelled my suscription.
It’s off putting to be buying tech and stem stuff from a company with such a poorly designed website. The crate was cute but not top quality and for an active 9 year old it was a little brittle. Then trying to renew the subscription after they sent an email saying that it couldn’t renew but not telling me why, I finally managed to get in contact with them and was told they’d never sent an email and that the payment would come out a week later. It didn’t, again, and then I was told the subscription has expired and I can’t renew but I can start over. Nobody mentions that the first crate has already come and if I’ll get it again if I restart. The site isn’t at all user friendly and the explanations are lacking. Basically it’s not confidence inspiring since what Im looking to purchase is tech stuff. Basically it’s all cheap and nothing works quite right
Please stay away from this company, who I had to chase to find out what had happened to my order, and then lied.
I ordered a Christmas present in early December for my daughter. I knew it was an international delivery (I had paid high international shipping costs), but after a couple of weeks there was no tracking information and no sign of the package. I emailed them, and they told me it was on its way. They eventually told me that the package had been lost and they would send a replacement immediately, but it would still take the international shipping time of 1-2 weeks. In mid-January I chase them again. They admit that the replacement was never actually sent. I asked for a refund, really frustrated by the whole experience, and they have just ignored this. I don't know at the moment if I'll get my money back.
I decided to order a 12 month subscription for my daughter, the $288 quote seemed expensive but I thought just about worth it. However as I clicked the button to buy in Apple Pay, the price jumped from $288 to $431!!! Way out of our budget, apparently this is to include shipping and taxes but it literally did not appear until I pressed the ‘buy’ button, by which time of course it was too late. Immediately I looked up how to cancel the order but no option was available, other than to cancel the subscription for the following year. So I did that, and immediately emailed customer support. I received an ai bot reply within minutes to say it would be forwarded to customer service. Two days passed and instead of receiving a cancellation email, I got a shipping confirmed message. I wrote a further message to customer support asking why they had shipped my order instead of cancelling it as requested. The reply was that they had not reviewed my message in time and it is not company policy to refund any item that has been shipped- which is of course why I had emailed immediately, it felt rather convenient for them to use this as an excuse. I was appalled that a company of this size would use their own poor customer service as an excuse to take money from me. To top it off my bank has charged me £9.80 for an overseas payment, which is of course not kiwicos fault, but adds insult to unjust and for the purpose of this review feels relevant when the overall theme is of being charged more than expected.
Poor qaulity for the pricing with the idea that it’s barely educational and PRETENDS to be from NZ as a cover not an NZ company just a Californian cash grab that needs its advertising to make any sales as the products don’t do anything
Only received one crate so far and the quality was fine. Their customer service and logistics are horrible. I have a subscription and after charging my card it takes them 5-7 days to ship out the crate. It is being delivered within the same state: CA. They also take too long to respond to email enquiries. I will cancel my subscription if they can't get it together. Update: I sent Kiwi emails last week and they still haven't responded. However, they responded to this Trustpilot review. They pick and choose when to respond. My card was charged on the 22nd and it's now the 30th and my crate still hasn't shipped. Yet they say all crates ship 2-3 business days. Ha! They hold your money hostage. This happened with the first crate, and now again with the 2nd crate. Now I have to tell and disappoint my 7 year old nephew that he can no longer receive this gift because the company is garbage. ALSO: Their website shows Trustpilot review score of 4.7 when it is actually 4.2. Dishonest.
I purchased a quarterly subscription and received the first package but not the second one. The second package was delivered to a neighbor instead of my address. Since I'm located outside the US, I initially assumed the delay was normal for international shipping and waited patiently.Eventually, someone from KiwiCo contacted me explaining that the neighbor who received my package had reached out to them directly. I was relieved and assumed the issue would be resolved quickly. However, after that initial email, I never heard back from a human representative again.I've been emailing KiwiCo about my missing package for several weeks now without any response. The lack of customer service follow-through has been disappointing. They also didn't provide the neighbor's contact information, even though the neighbor had initiated contact with them, which would have helped me retrieve my package directly.As an international customer, this subscription was a significant expense when factoring in shipping costs and import taxes. Receiving only partially what I paid for, combined with the unresponsive customer service, has been frustrating.The concept of the crates is okay, though my child was more engaged with book (which was an additional purchase). KiwiCo needs to improve their international delivery tracking and customer communication to better serve customers outside the US.
I've first ordered a 12-month subscription on 08 Aug 2024 and paid USD348.61 (USD203.40 + Shipping USD119.40 + Tax USD25.81). An email containing the order details was received back then and there.On 02 Jul 2025 (based on SGT), I received an email saying that my subscription is going to be renewed at USD259.20 which included an "exclusive 10% discount".However on 08 Sep 2025, my card was charged USD412.67. No email acknowledgement nor order details, or even details of the renewed subscription was received at my hotmail (I had signed up for Kiwico via my hotmail). I checked in my Kiwico account that there is no module for monetary transaction/payment history.Hence, I've sent an emails - 1st one to their 'Hello' mailbox on 10 Sep, 2nd one to their 'customercare' mailbox on the same day, 3rd one to the latter on 13 Sep, followed by a 4th one today (ie. 19 Sep). From USD29.05 a crate to USD34.39 a crate, that's an 18% increase. This is too steep. I'd think it's basic courtesy that consumers be informed of why a particular amount was charged, and the details to it. But no, they aren't responding and not responsive.DO NOT PATRONISE KIWICO.
Thank you for your response regarding the Dissection Froggie Lab crate. While I appreciate your intent to teach children about biology in a hands-on way, I remain deeply troubled by the concept of introducing dissection, even with a plush toy, to children as young as 3. A child’s mind is simple and impressionable—they are likely to perceive dissection as dissection, potentially internalizing that it’s acceptable to cut open living creatures. This risks normalizing practices tied to ethical concerns about animal welfare, given the cruelty and unreliability associated with animal testing. If the goal is to teach about organs like the heart, lungs, liver, and kidneys, why not create a human model for this activity? Learning about human anatomy would be more directly relevant to children’s understanding of their own bodies and could foster curiosity without the ethical implications of mimicking animal dissection. I urge KiwiCo to reconsider this approach and prioritize activities that promote compassion and ethical awareness alongside scientific learning.I was deeply disappointed with KiwiCo.com, a company that markets itself as creating educational toys for children. While their products are presented as fun and enriching, I was appalled to discover their Froggie Lab Dissection kit, which encourages young kids to "dissect" a plush frog. This concept feels disturbingly inappropriate for children as young as 3, the target age for this toy. Even though it’s a plush toy and not a real animal, framing dissection as a playful activity risks normalizing invasive procedures and desensitizing kids to the ethical concerns surrounding animal cruelty and testing. Animal testing itself is cruel and unreliable, and introducing children to such concepts, even in a pretend format, feels misguided and unsettling. When children are around animals, they maybe curious to harm them to see what’s inside.I expected KiwiCo to promote compassion and curiosity in a way that respects all living creatures, not to gamify something as serious as dissection. I won’t be purchasing from them neither recommend to anyone and urge them to reconsider this product.
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Our goal is to inspire kids to see themselves as scientists, artists, creators, and makers. We deliver STEM, STEAM & Science kits for kids of all ages. Over 10 million kits shipped!
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