I purchased a quarterly subscription and received the first package but not the second one. The second package was delivered to a neighbor instead of my address. Since I'm located outside the US, I initially assumed the delay was normal for international shipping and waited patiently.Eventually, someone from KiwiCo contacted me explaining that the neighbor who received my package had reached out to them directly. I was relieved and assumed the issue would be resolved quickly. However, after that initial email, I never heard back from a human representative again.I've been emailing KiwiCo about my missing package for several weeks now without any response. The lack of customer service follow-through has been disappointing. They also didn't provide the neighbor's contact information, even though the neighbor had initiated contact with them, which would have helped me retrieve my package directly.As an international customer, this subscription was a significant expense when factoring in shipping costs and import taxes. Receiving only partially what I paid for, combined with the unresponsive customer service, has been frustrating.The concept of the crates is okay, though my child was more engaged with book (which was an additional purchase). KiwiCo needs to improve their international delivery tracking and customer communication to better serve customers outside the US.
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