I've first ordered a 12-month subscription on 08 Aug 2024 and paid USD348.61 (USD203.40 + Shipping USD119.40 + Tax USD25.81). An email containing the order details was received back then and there.On 02 Jul 2025 (based on SGT), I received an email saying that my subscription is going to be renewed at USD259.20 which included an "exclusive 10% discount".However on 08 Sep 2025, my card was charged USD412.67. No email acknowledgement nor order details, or even details of the renewed subscription was received at my hotmail (I had signed up for Kiwico via my hotmail). I checked in my Kiwico account that there is no module for monetary transaction/payment history.Hence, I've sent an emails - 1st one to their 'Hello' mailbox on 10 Sep, 2nd one to their 'customercare' mailbox on the same day, 3rd one to the latter on 13 Sep, followed by a 4th one today (ie. 19 Sep). From USD29.05 a crate to USD34.39 a crate, that's an 18% increase. This is too steep. I'd think it's basic courtesy that consumers be informed of why a particular amount was charged, and the details to it. But no, they aren't responding and not responsive.DO NOT PATRONISE KIWICO.
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