Will give zero if possible. Worse experience ever! Canadians do not use their PPI. I'll share my experience with their bad scheduling, unavailable customer support and ability to ignore the asks. I booked the inspection on around Monday midnight, hoping next day Tuesday someone will perform the PPI, even called their support at 9:00 am in the morning informing if they can put on urgency . Support mentioned they will let the inspector know. Typically car inspection is done within 24 hours of assignment. At 11:00 AM inspector gets assigned. 7 hours pass by "NO COMMUNICATION" , neither to me nor to the dealership. When salesperson informed me, no one contacted, tried calling support and guess what support office is closed. Left a email, Left a voicemail that assigned inspector is no where to be found. Asked for refund due to their scheduling and logistic reasons. Even asked for escalation.Wednesday in the morning I hear back on the email that inspection is completed within 48 hours from assignment (24 hours became 48 hours) and that Car inspector left a voicemail to the salesperson. Support mentions they'll be monitoring the situation. I left a msg to salesperson to followup. Salesperson confirmed the car inspector never contacted him and has only left the voicemail this morning. On top of it, the car inspector tells the salesperson he is too busy and he doesn't has availability to come any other time today nor tomorrow. Even though I told the support to inform car inspector that dealership closes at 7pm. This car inspector books it for 5:00 pm in the evening to do the inspection in dark . At 5:00 PM this assigned inspector again changes the appointment (with everyone waiting at dealership already) I again tried calling and leaving the voicemail at support line. Guess what, no one picks as support is closed. The time he changes now is Thursday to 4:50 pm and 7:50 pm The dealership closes at 7:00 pm. At this point, the window is hitting the 72 hours. They turned a urgency and their fake promise of 48 hours into a week long project. This Company support is bad, didn't escalate the request, Car inspector never did the communication, no one cared about the urgency, On top of it, when I asked for refund before they scheduled the appointment as it won't meet their 48 hour promise it just got ignored.
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The pre-purchase car inspection to buy with confidence. 90-day warranty.
L’inspection automobile qui vous fait acheter en confiance. Garantie 90 jours sur le véhicule.
