Review Time
Very thorough and professional inspection with a comprehensive report and complementary verbal report accompanying it with simple explanations to asked questions using language that was easy to relate to, explaining potential consequences and benefits.
Even thoigh the sale fell through, i am very satisfied with this service, the inspector, and would use their service again.
If I could rate zero, I would. This has been the worst experience! I advise Canadians to steer clear of their service. My ordeal started with poor scheduling and a lack of customer support, not to mention the blatant disregard for my requests. I arranged for an inspection around midnight on Monday, expecting it to be done the next day. I even called support at 9:00 AM to stress the urgency. They assured me they would notify the inspector. Typically, inspections are done within 24 hours. By 11:00 AM, the inspector was assigned, yet 7 hours passed with "NO COMMUNICATION"—neither to me nor the dealership. When the salesperson reached out, no one had contacted him. I tried calling support, only to find that the office was closed. I left an email and voicemail, stating that the assigned inspector was missing. I requested a refund due to their poor scheduling and logistics, even asking for escalation. On Wednesday morning, I received an email stating that inspections take up to 48 hours from assignment (which changed from 24 hours) and that the inspector had left a voicemail for the salesperson. Support claimed they would monitor the situation. The salesperson confirmed that the inspector had never reached out and only left a voicemail that morning. To make matters worse, the inspector told the salesperson he was too busy and couldn't come at any other time. Despite informing support that the dealership closes at 7 PM, the inspector scheduled the appointment for 5 PM, which meant the inspection would be in the dark. At 5 PM, the inspector changed the appointment again, leaving everyone waiting at the dealership. I attempted to call and leave a voicemail with support, but no one answered since they were closed. The new times were set for Thursday at 4:50 PM and 7:50 PM, even though the dealership closes at 7 PM. At this point, we were nearing 72 hours. They turned what was supposed to be an urgent task and their false promise of 48 hours into a week-long nightmare. The support from this company is terrible; they failed to escalate my request, the inspector never communicated, and no one seemed to care about the urgency. When I asked for a refund before they scheduled the appointment, knowing they couldn't meet their promise, it was simply ignored.
Will give zero if possible. Worse experience ever! Canadians do not use their PPI. I'll share my experience with their bad scheduling, unavailable customer support and ability to ignore the asks. I booked the inspection on around Monday midnight, hoping next day Tuesday someone will perform the PPI, even called their support at 9:00 am in the morning informing if they can put on urgency . Support mentioned they will let the inspector know. Typically car inspection is done within 24 hours of assignment. At 11:00 AM inspector gets assigned. 7 hours pass by "NO COMMUNICATION" , neither to me nor to the dealership. When salesperson informed me, no one contacted, tried calling support and guess what support office is closed. Left a email, Left a voicemail that assigned inspector is no where to be found. Asked for refund due to their scheduling and logistic reasons. Even asked for escalation.Wednesday in the morning I hear back on the email that inspection is completed within 48 hours from assignment (24 hours became 48 hours) and that Car inspector left a voicemail to the salesperson. Support mentions they'll be monitoring the situation. I left a msg to salesperson to followup. Salesperson confirmed the car inspector never contacted him and has only left the voicemail this morning. On top of it, the car inspector tells the salesperson he is too busy and he doesn't has availability to come any other time today nor tomorrow. Even though I told the support to inform car inspector that dealership closes at 7pm. This car inspector books it for 5:00 pm in the evening to do the inspection in dark . At 5:00 PM this assigned inspector again changes the appointment (with everyone waiting at dealership already) I again tried calling and leaving the voicemail at support line. Guess what, no one picks as support is closed. The time he changes now is Thursday to 4:50 pm and 7:50 pm The dealership closes at 7:00 pm. At this point, the window is hitting the 72 hours. They turned a urgency and their fake promise of 48 hours into a week long project. This Company support is bad, didn't escalate the request, Car inspector never did the communication, no one cared about the urgency, On top of it, when I asked for refund before they scheduled the appointment as it won't meet their 48 hour promise it just got ignored.
I booked a CarInspect pre-purchase inspection based on the way the service is described on their website (mechanical, functional, and visual inspection, including a road test). In practice, the inspection was largely visual and lasted under an hour. The “road test” consisted only of minimal movement in the parking lot, with no driving at speed or on public roads. While the fine print later explains various limitations, the overall marketing creates expectations of a more thorough evaluation than what actually takes place. The inspector was polite and the report was delivered, but I would strongly recommend that buyers understand that this is a limited visual assessment rather than a traditional mechanical inspection. Not really worth it.
Communication with CarInspect was impecable. I asked for their Services from Vaudreuil-Dorion, with the seller of the car being in Longueuil. They communicated very well with the seller and planned everything in advance. The inspection was very detail oriented, and every issue of the car identified. The report included very insightful remarks. I bought the vehicle after having the confidence in the state of the car. I would recommend CarInspect to anyone buying a car, especially from a private seller.
Great service, takes the hassle and worry out of the inspection process! My inspector Aaron called me post inspection and gave me all the the details of what he found. He was patient and courteous answering all of my questions. I highly recommend these guys when you are purchasing your next vehicle. Definitely value for money! Thanks guys!!
Not only did these geniuses miss multiple items that I am frankly stunned by, but when I pointed it out and asked them to make it right, they offered a bribe of half of the fee I paid them in exchange for me not talking about how incompetent they are online.If you're looking for an inspection team that knows what they're doing, go with anybody else. Literally someone off the street would be better.And to the person who will inevitably read and respond to this - I'm so glad you got your dream job.
This company is a fraud; as explained in other reviews, they advertise pre-purchase car inspections but don't tell you that the inspection has no legal effect; as required to transfer ownership here in Ontario, Canada. Nor do they tell you that they don't give refunds, but they do demand cash up front.After being conned out of $200 by these thugs, i had to immediately book another, legal, pre-purchase auto inspection at Canadian Tire for $200 in order to purchase my car. Don't get cheated by these con artists like i did.
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