If I could rate zero, I would. This has been the worst experience! I advise Canadians to steer clear of their service. My ordeal started with poor scheduling and a lack of customer support, not to mention the blatant disregard for my requests. I arranged for an inspection around midnight on Monday, expecting it to be done the next day. I even called support at 9:00 AM to stress the urgency. They assured me they would notify the inspector. Typically, inspections are done within 24 hours. By 11:00 AM, the inspector was assigned, yet 7 hours passed with "NO COMMUNICATION"—neither to me nor the dealership. When the salesperson reached out, no one had contacted him. I tried calling support, only to find that the office was closed. I left an email and voicemail, stating that the assigned inspector was missing. I requested a refund due to their poor scheduling and logistics, even asking for escalation. On Wednesday morning, I received an email stating that inspections take up to 48 hours from assignment (which changed from 24 hours) and that the inspector had left a voicemail for the salesperson. Support claimed they would monitor the situation. The salesperson confirmed that the inspector had never reached out and only left a voicemail that morning. To make matters worse, the inspector told the salesperson he was too busy and couldn't come at any other time. Despite informing support that the dealership closes at 7 PM, the inspector scheduled the appointment for 5 PM, which meant the inspection would be in the dark. At 5 PM, the inspector changed the appointment again, leaving everyone waiting at the dealership. I attempted to call and leave a voicemail with support, but no one answered since they were closed. The new times were set for Thursday at 4:50 PM and 7:50 PM, even though the dealership closes at 7 PM. At this point, we were nearing 72 hours. They turned what was supposed to be an urgent task and their false promise of 48 hours into a week-long nightmare. The support from this company is terrible; they failed to escalate my request, the inspector never communicated, and no one seemed to care about the urgency. When I asked for a refund before they scheduled the appointment, knowing they couldn't meet their promise, it was simply ignored.
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The pre-purchase car inspection to buy with confidence. 90-day warranty.
L’inspection automobile qui vous fait acheter en confiance. Garantie 90 jours sur le véhicule.
