I've been a loyal customer for years and previously rated them highly. However, my recent experience has left me disappointed. I mistakenly placed a bid on a low-priced item and immediately contacted the company to explain it was an error. To my surprise, they refused to cancel or modify the bid. It's frustrating because in other instances, they have removed incorrect bids when notified. Even though another buyer showed interest and the reserve price was met, my request was ignored. It's disheartening for a long-time customer to be treated this way over a simple mistake. I hope they reconsider their customer service policies for future cases. I refer to it as a frustrating auction policy, reflecting more on their staff's willingness to assist.
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Klaravik – marknadsplatsen för maskiner, verktyg och fordon
