Review Time
At first, I believed the auction had potential, but issues quickly arose. Purchasing from outside the region is difficult. While I accept the risks of not inspecting the item, communication has been a major hurdle. I need details on packaging size and weight for shipping, but no representative could help! Am I really expected to travel from another country for an item worth 200 euros? What if it's a heavy machine? How can I ensure it will be loaded properly? The auction takes a cut from the sale but seems to lack accountability. Quite a frustrating business model...
Initially, I thought the auction had potential. However, I encountered several issues. Buying from outside the region is quite challenging. I understand I can't inspect the item, and I accept that risk. But communication has been a major issue! I need to know the packaging size and weight for the shipping company, yet not a single representative could provide this information! Am I really expected to travel from another country to pick up an item worth 200 euros? What if it's a heavy machine? How can I trust it will be loaded properly? The auction takes a percentage of the sale but seems to avoid responsibility. Quite a frustrating experience...
I've been a loyal customer for years and previously rated them highly. However, my recent experience has left me disappointed. I mistakenly placed a bid on a low-priced item and immediately contacted the company to explain it was an error. To my surprise, they refused to cancel or modify the bid. It's frustrating because in other instances, they have removed incorrect bids when notified. Even though another buyer showed interest and the reserve price was met, my request was ignored. It's disheartening for a long-time customer to be treated this way over a simple mistake. I hope they reconsider their customer service policies for future cases. I refer to it as a frustrating auction policy, reflecting more on their staff's willingness to assist.
We bought a lawn tractor through the auction for a significant amount. On our first test, we found a hidden defect: the front-axle drive didn't work. When we filed a complaint, we were told they only act as intermediaries and that the buyer is responsible for inspection. The seller claimed the machine had worked fine, but the photos indicated otherwise. We requested a price adjustment for repairs, but the company declined to assist, placing all responsibility on us. This seems unfair, and we may seek legal recourse. Buyers should be cautious and insist on thorough testing before purchasing.
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