The store refunded me €153.26 on April 9th. I have never received this money in my bank account.
Klarna Customer Support is lying and manipulating facts:
They admitted they have NO UTR (transaction reference) and NO IBAN transfer proof.
Agents tell contradictory lies: one says the system "automatically paid off another invoice," another claims "I personally paid it back to the seller" 5 days later (which is absurd!).
I possess full evidence: I have all chat screenshots, invoices, and confirmation that the internal balance option was inactive.
Klarna is illegally withholding my funds and refuses to provide proof of payment. This is not a system error; it is theft. I am reporting this to the Swedish Financial Supervisory Authority and ECC.
Order: [W8JBSFNR]
Amount: €153.26
WARNING: Do not trust them with returns. You might never see your money again.
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