I recently used Klarna to buy a de‑icer gadget online. The seller turned out to be running a scam, which only became obvious when, after waiting six weeks, I received nothing but two small circular pieces of plastic in the post.
I raised a dispute with Klarna, and they agreed that I was right to challenge the transaction. However, instead of refunding me in full, they simply cancelled the remaining two instalments out of three. I still lost the first payment. It was only £5.66 on a £16 purchase, but the principle is the problem.
If this had been a £900 item, Klarna’s approach would have left me £300 out of pocket.
Had I used my credit card, I could have contacted my card provider and received a full refund under Section 75 protection. Klarna offered no such safeguard. As a result, I’ve now closed my Klarna account — they simply cannot be relied upon to protect their customers when something goes wrong.
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