My item was due to be delivered by 30 Nov25. It is now 5 Dec. No communication from the company. Went on line to track order and it appears my item was returned by customs. Struggled to find an email address, found one finally and emailed but still heard nothing about what is happening. in response to your feedback, I have already emailed you twice with no response and included the order number on both occasions. I do not know why it was turned away at customs as why would I know? You sent the item, I haven't actually received it and your tracker tells me it was returned and no-one has told me why. Can you provide me with a different email address that may be more effective in getting a response?
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Founded in Berlin in 2008, Klarstein is based on international teamwork with a focus on trustworthy household and modern living products that make daily moments in your own home especially comfortable.
For us at Klarstein, authenticity, reliability and our own enthusiasm for our products come first. Our credo is to pass this on to our customers
We design products that accompany you from your morning coffee to the evening dinner party and that fit seamlessly and supportively into your everyday life at home.
Regardless of which mode you're in - from fitness fun, to home office, cleaning craze, cooking pleasure, or relaxation and entertainment in the living room - our broad product portfolio always offers you the right support.
As a Berlin brand, good quality, intuitive design and reliable practicality are particularly important to us.
From product design to technical conception to marketing, almost everything comes in-house from our company. Our motivation?
We love our standout products themselves, and at the same time we use global trends and the feedback from our customers to constantly reflect, optimise and expand our range.See more
