I ordered an ice machine, it turned up, it was an obvious return from another customer, it was packaged upside down, was covered in a glue residue (from the plastic coating that the return customer had removed), it had a dent in it, we gave it the benefit of the doubt, cleaned it up, left it standing and then turned it on to make ice, 2 hours later 1 ice cube and a smell of burning electrics! Put a request in for a replacement, to get an email saying how about you keep it for 20% discount - laughable!!!!Then got another email instructing me to send a video to prove it wasn't working?? What a 2 hour one??I stated I wanted a replacement not a refund.Got send a return label to return it via evri, no shops will accept it as its over 10kg, I keep telling Klarstein and they keep sending me an email saying take to the shop!!!! Use google translate and please read my email in English!I give up looks like a credit card chargeback will need to be used. Don't waste hours of your life using this company take my advice and go elsewhere!
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Founded in Berlin in 2008, Klarstein is based on international teamwork with a focus on trustworthy household and modern living products that make daily moments in your own home especially comfortable.
For us at Klarstein, authenticity, reliability and our own enthusiasm for our products come first. Our credo is to pass this on to our customers
We design products that accompany you from your morning coffee to the evening dinner party and that fit seamlessly and supportively into your everyday life at home.
Regardless of which mode you're in - from fitness fun, to home office, cleaning craze, cooking pleasure, or relaxation and entertainment in the living room - our broad product portfolio always offers you the right support.
As a Berlin brand, good quality, intuitive design and reliable practicality are particularly important to us.
From product design to technical conception to marketing, almost everything comes in-house from our company. Our motivation?
We love our standout products themselves, and at the same time we use global trends and the feedback from our customers to constantly reflect, optimise and expand our range.See more
