Absolutely avoid Klass Wagen
Absolutely avoid Klass Wagen. When I rented a car through Ryanair near Porto Airport, the agency refused my bank card on 09/03/2026, even though it is clearly identified as a CREDIT card (the word “CREDIT” appears first, in full compliance with Visa/Mastercard rules). This refusal was unjustified and clearly intended to force me into purchasing an additional, very expensive insurance, without which I was told I would not be able to pick up the vehicle.
This is forced selling — an abusive commercial practice. My original booking did not include this insurance, and no alternative was offered.
I had to pay for the imposed insurance in order to leave, which is unacceptable. I am currently in a dispute process with DECO Proteste, ASAE, and my bank to contest this charge.
I strongly advise against this company:
• unjustified refusal of a valid payment method
• commercial pressure
• forced insurance
• complete lack of transparency
There are far more reliable and customer‑friendly rental companies in Portugal.
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We are Klass Wagen, the most appreciated car rental company in Romania. Our story started in 2005 in Timisoara, Romania, with four people united by the same dream and determined to make a difference. Now our company has over 200 people who share the same principles: integrity, honesty, trust, teamwork, and equal chances.
We started with seven cars, and now we can boast a complete and up-to-date fleet on the market, made up of more than 3000 vehicles of all kinds, from family cars to automatics, SUVs, hybrids, and vans.
Klass Wagen is present in Romania: Bucharest, Iasi, Timisoara, Cluj-Napoca, Sibiu and Craiova; Hungary: Budapest; and Portugal: Lisbon, Faro and Porto, but the goal is to further expand.
The quality-to-price ratio is great, we have premium services and the perfect car for your needs. Our customers' positive online testimonies and reviews are proof of the quality of our services. We are open 24/7, so we’re waiting to get in touch with you 😊
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