Review Time
So here we go, I purchased car hire through yourselves in December for my holiday January 18th my voucher number is PT892619490 my holiday number was TTU3FP, I decided to take out the extra special insurance and paid extra at the time of booking! So no need for anything extra at the pickup point, when we arrived at faro airport we were picked up in the shuttle and taken to Kass wagon office, when we arrived the guy on the desk said that I couldn't pay the retainer on my visa card even though I'd paid for all the car hire, flights with the same card! So not having another card he said that I would have to take out their extra insurance at a cost of €409 and the €150 for road tolls if I accumulated any cost which if I didnt I would get the €150 returned, I argued the point that I didnt need their insurance as i was already covered, however he said that i couldnt have the car if I didnt pay the retainer on another card or pay for their extra insurance! I argued and argued the point and it seemed that we wouldn't get a car! Normally i would have cancelled it and gone somewhere else, but we were sort of stuck in there office nowhere near any other car hire, as you can imagine i was fuming by this time and not the start we wanted to our holiday we just wanted to get to our apartment after a 3hr flight! so i paid the extra and thought i will argue this with yourselves when i get back! I will attach the documents youve asked for below.
As a side note I must say that the car we hired from klass waggen has to be the worst car I've ever hired! The tyres were down to the wear bars there was a warning light came on within 2 miles of setting off saying the tyre pressure was faulty and we had to stop at a garage to check it! That warning light came on everytime we started the car! After two days the low radiator level light came on and again we had to stop at a garage to fill it up! Surely these things should be checked before being sent out! The whole car was in a very untidy state stains on the seats! I'm surprised you use them as your go to car hire company! I suppose I could have complained at the time but i felt I'd already wasted a lot of my time sorting things out and i didnt want to waste any more trying to swap vehicles on my holiday! I will never ever use them again and would have to think twice about booking car hire with you next year as it really has been more hassle than it has been worth!
I was returning the car early in the morning at 0500AM in Bucharest. Even though I was charged extra 10EUR for Extra Hour Drop-Off there was nobody present at the parking lot to takeover the car. Long story short me and another gentleman who was returning his car waited almost 30 minutes because there was only one person on duty who was accepting the cars and also driving customers to the airport. I had still enough time to catch my flight, but the other gentleman almost missed his. I am customer of Klass Wagen for more than ten years and this never happened before, but this is just simply not acceptable to have one person on duty handling everything, especially since the customers are charged extra fee for Extra hours service.
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We are Klass Wagen, the most appreciated car rental company in Romania. Our story started in 2005 in Timisoara, Romania, with four people united by the same dream and determined to make a difference. Now our company has over 200 people who share the same principles: integrity, honesty, trust, teamwork, and equal chances.
We started with seven cars, and now we can boast a complete and up-to-date fleet on the market, made up of more than 3000 vehicles of all kinds, from family cars to automatics, SUVs, hybrids, and vans.
Klass Wagen is present in Romania: Bucharest, Iasi, Timisoara, Cluj-Napoca, Sibiu and Craiova; Hungary: Budapest; and Portugal: Lisbon, Faro and Porto, but the goal is to further expand.
The quality-to-price ratio is great, we have premium services and the perfect car for your needs. Our customers' positive online testimonies and reviews are proof of the quality of our services. We are open 24/7, so we’re waiting to get in touch with you 😊
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