I purchased insurance through Booking.com as part of my rental. When I arrived at the counter, staff refused to accept it with no explanation and demanded I either buy their own insurance or pay a €2,000 deposit on the spot. No warning, no transparency — just an ultimatum.
When I complained, customer support responses were vague and evasive, never addressing the actual issue or taking any accountability.
If you're booking through a third-party platform, be aware: the insurance you buy may simply be ignored at the counter. Book elsewhere if you value honest service.
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We are Klass Wagen, the most appreciated car rental company in Romania. Our story started in 2005 in Timisoara, Romania, with four people united by the same dream and determined to make a difference. Now our company has over 200 people who share the same principles: integrity, honesty, trust, teamwork, and equal chances.
We started with seven cars, and now we can boast a complete and up-to-date fleet on the market, made up of more than 3000 vehicles of all kinds, from family cars to automatics, SUVs, hybrids, and vans.
Klass Wagen is present in Romania: Bucharest, Iasi, Timisoara, Cluj-Napoca, Sibiu and Craiova; Hungary: Budapest; and Portugal: Lisbon, Faro and Porto, but the goal is to further expand.
The quality-to-price ratio is great, we have premium services and the perfect car for your needs. Our customers' positive online testimonies and reviews are proof of the quality of our services. We are open 24/7, so we’re waiting to get in touch with you 😊
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