In response to the service’s reply to my review: I stand by my words and our family’s experience despite your attempts to downplay it. 1. Our experience was not 'stressful'; it was disappointing and uncomfortable to wait for your driver in the cold. You are not clarifying anything because we had to drag luggage and kids in the cold and wait for you. Renting from you is not easy. 2. Regarding the insurance; it was through the third party we rented from, which you should recognize. As a customer, I had already paid for the rental plus full insurance and expected you to honor that agreement. Otherwise, you should not partner with them. 3. 'At the desk, all customers are offered two standard rental options' - that's the problem! We had already bought insurance! We were not allowed to use third-party insurance, and your staff told us we had to choose between a huge amount locked on my credit card or pay for insurance again through you, which cost more than the rental plus full insurance. We had no choice at midnight, exhausted after a long journey. 4. If we get a product online, we don’t expect to pay the carrier a second time for it, but that’s what your company did. 5. If the vehicle size only fits 2 carry-ons, that’s what you should advertise. Your ad says 2 suitcases, which is misleading. Lastly, if you 'truly regret' this experience, you should offer to refund what you took from the customer instead of trying to appear honest when you are not.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are Klass Wagen, the most appreciated car rental company in Romania. Our story started in 2005 in Timisoara, Romania, with four people united by the same dream and determined to make a difference. Now our company has over 200 people who share the same principles: integrity, honesty, trust, teamwork, and equal chances.
We started with seven cars, and now we can boast a complete and up-to-date fleet on the market, made up of more than 3000 vehicles of all kinds, from family cars to automatics, SUVs, hybrids, and vans.
Klass Wagen is present in Romania: Bucharest, Iasi, Timisoara, Cluj-Napoca, Sibiu and Craiova; Hungary: Budapest; and Portugal: Lisbon, Faro and Porto, but the goal is to further expand.
The quality-to-price ratio is great, we have premium services and the perfect car for your needs. Our customers' positive online testimonies and reviews are proof of the quality of our services. We are open 24/7, so we’re waiting to get in touch with you 😊
See more
