I rented a vehicle from Kass Wagen via Booking.com for an amazing price: € 9 Eur for 5 days. Also decided to purchase an insurance suggested by Booking for an extra € 35 Eur. At the time of pick, the store employee (Rodolfo) insisted that I should purchase the Klass Wagen insurance for about € 42 Eur per day! Rodolfo claimed that my insurance wouldn't cover for any damages unless I presented a police report (not true) and that any administrative costs would also not be covered (also not true). I trusted my instincts and decided not to go for his suggestion. Upon delivery it was discovered that there was a small chip in the windshield and Klass Wagen withheld € 670 Eur in my credit card to cover the repair costs and administrative charges. I contacted booking.com, filed a claim, sent them all the paperwork required and voila: I was payed back the full amount. I feel that Rodolfo's attitude was very unprofessional and it made me feel that Klass Wagen is not transparent with their word. My advice is: be sure to purchase Booking.com insurance.
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We are Klass Wagen, the most appreciated car rental company in Romania. Our story started in 2005 in Timisoara, Romania, with four people united by the same dream and determined to make a difference. Now our company has over 200 people who share the same principles: integrity, honesty, trust, teamwork, and equal chances.
We started with seven cars, and now we can boast a complete and up-to-date fleet on the market, made up of more than 3000 vehicles of all kinds, from family cars to automatics, SUVs, hybrids, and vans.
Klass Wagen is present in Romania: Bucharest, Iasi, Timisoara, Cluj-Napoca, Sibiu and Craiova; Hungary: Budapest; and Portugal: Lisbon, Faro and Porto, but the goal is to further expand.
The quality-to-price ratio is great, we have premium services and the perfect car for your needs. Our customers' positive online testimonies and reviews are proof of the quality of our services. We are open 24/7, so we’re waiting to get in touch with you 😊
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