klekktic.com

3
3 Based on 12 reviews

...

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Arliss
NOT PROFESSIONNAL AT ALL !!!

After making a table, we realized that the dimensions were wrong, which made it impossible to use.We tried to contact them to change the proportions, but they wouldn't listen. Apart from offering to change the color, they supposedly can't do anything.Strangely enough, when one of the workers came to collect the table, he confirmed that we could change the size of the legs as well as the size of the table until we were satisfied.So we contacted the after-sales service again, who told us the opposite and that we shouldn't listen to the people who work for them because they barely speak English, which is completely untrue.We are dissatisfied with this brand whose customer satisfaction is the least of their worries.We'll be filing a complaint with the Ministry of the Economy, as consumer protection has not been respected.I don't recommend this brand; you'd be better off going to a much more established and serious brand. It's a small brand that's struggling to grow and is forced to steal from its own customers in order to get by.Very sad for them.

1
Date of experience: Apr 24, 2024

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