I’m extremely disappointed with the credit policy. It is honestly unacceptable that unused monthly credits simply disappear if you cancel your subscription. Customers pay for those credits, and the fact that they don’t roll over — even within a reasonable grace period — feels unfair and exploitative.
There is no transparency or flexibility, and it gives the impression that the system is designed to make users lose what they already paid for. Many other platforms allow rollover credits or at least provide clearer value for unused balances. Here, it feels like your money just vanishes.
This kind of policy seriously damages trust. I cannot recommend a service that treats paid credits this way.
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