I subscribed to Kling AI expecting the features and benefits advertised at the time of purchase. Unfortunately, my experience did not match what was promised.
Several features were presented as “free” or included:
VIDEO O1 Model – Element AI Multi-Shot advertised 3 daily free uses
VIDEO 2.6 Model – Voice Control described as free
After subscribing, I discovered that these features still require credits to use. Support later clarified that “free uses” only mean access, not credit-free usage — a distinction that was not clearly communicated during purchase.
In addition:
Refund requests are denied under a strict “virtual goods” policy.
Customer support responses feel templated and dismissive.
Concers about misleading feature descriptions are acknowledged but not resolved.
This creates the impression of unclear marketing and poor transparency, leaving customers to discover limitations only after paying.
I strongly encourage Kling AI to:
✔ Clearly distinguish between free access and credit-based usage
✔ Present feature limitations transparently before purchase
✔ Improve customer support responsiveness and accountability
Based on my experience, potential customers should review the terms carefully and fully understand credit costs before subscribing.
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