In my extensive professional career and travels, I have never encountered such negligence and lack of respect towards passengers as I did today. Poor management and a complete lack of preparation led to long lines of nearly 100 people each at the airport. This was not a random occurrence but a direct result of poor organization and absence of leadership. The most troubling aspect was not the wait time, but the dismissive attitude of some staff towards passengers. It was upsetting to see them ignore people and laugh while treating tired and frustrated passengers with contempt. I was left questioning if this was the same airline that claims to be “royal.” Where is the basic respect for customers? The explanation given was that passengers had to take a number from a malfunctioning system, shifting the blame for an operational failure entirely onto the customers. The staff seemed to lack clear instructions and supervision. Passengers understandably lost their patience and requested to speak with a manager, but no one was available. The complete absence of management showed a lack of interest in resolving the situation or protecting customer dignity. What occurred today was unacceptable. Customer service failed and was treated with disdain. Rest assured, I will never fly with you again.
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