Review Time
I am extremely disappointed with KLM and how the airline handled my lost baggage situation.
My luggage was mishandled and never returned to me. Losing baggage is already a major inconvenience, but what made this experience unacceptable was the airline’s overall process and policies. There was no proper system in place to resolve the issue efficiently, and I was left without my belongings for an extended period of time.
To make matters worse, I was informed that a refund or compensation claim could only be initiated after 45 days. That is an unreasonable amount of time to wait when passengers are already dealing with the inconvenience of missing luggage. Even after being told about the 45-day timeline, there was little clarity or reassurance about whether a refund would actually happen. It feels like there is no real accountability or urgency from the airline.
At one point, I was even told to “Google” information myself instead of being properly guided through the process. This reflects poorly on the company’s overall support system and shows a lack of professionalism at an organizational level.
For an international airline, I expected far better procedures, communication, and responsibility. This experience has seriously damaged my trust in KLM, and I would not recommend flying with them if you value reliability and accountability when things go wrong.
There should be a plunger emoji to represent KLM, the absolute worst airline ever, customer service is non existent, stayed on hold for 50 minutes to be told by a recording hold time would be 2 hours then it hung up on me. Lost my bag, rerouted my itinerary without telling me, booked me on a flight I didn't agree too, and on and on, If you want to fly shit show air book a ticket on KLM, and as a Delta Medallion member, Delta you need to cut them off as a partner they are making you look terrible.
Dear KLM, when I pre-select and pre- pay for a seat to India and checked in for my flight - I do not expect to wake up the day of the flight to a changed seat without any notification, explanation or the offer of a refund. I am a KLM Gold member, meaning I fly a lot with this airline.
Never in all my years of flying have I had this happen to me. The customer service agent could not help me, neither the ground stuff. Just “tough luck”, please request a refund. This is really poor service and not appreciated
I traveled with the airline this week for the first time, and I must say that if I ever plan to visit Amsterdam again, I will certainly choose this airline. The staff were incredible and very attentive. Additionally, the complimentary food and drinks on the flights were a nice touch. We were offered cheese, crisps, a sandwich, and a choice of wine, beer, or a soft drink (one of each) during the flight.
I faced numerous flight cancellations and delays. My early flight was cancelled, leading to a rebooking on a later flight with another airline. Upon arrival, that flight was also cancelled, causing significant delays. I was eventually rebooked on a flight later that evening, but no compensation was offered for my expenses. I lost an entire day at the airport, and the reasons given for the cancellations have been unsatisfactory. The customer service experience has been quite disappointing.
In my extensive professional career and travels, I have never encountered such negligence and lack of respect towards passengers as I did today. Poor management and a complete lack of preparation led to long lines of nearly 100 people each at the airport. This was not a random occurrence but a direct result of poor organization and absence of leadership. The most troubling aspect was not the wait time, but the dismissive attitude of some staff towards passengers. It was upsetting to see them ignore people and laugh while treating tired and frustrated passengers with contempt. I was left questioning if this was the same airline that claims to be “royal.” Where is the basic respect for customers? The explanation given was that passengers had to take a number from a malfunctioning system, shifting the blame for an operational failure entirely onto the customers. The staff seemed to lack clear instructions and supervision. Passengers understandably lost their patience and requested to speak with a manager, but no one was available. The complete absence of management showed a lack of interest in resolving the situation or protecting customer dignity. What occurred today was unacceptable. Customer service failed and was treated with disdain. Rest assured, I will never fly with you again.
While on board a flight, my son was assaulted by a passenger in front of him. When I raised this issue, I was threatened with removal from the flight if I did not accept their resolution, which was to disregard the assault. The assailant spoke both Dutch and English, while I clearly do not belong to either group. I followed their recommended procedure, but my complaint did not lead to any further investigation. This feels like a discriminatory act, possibly even racist.
We faced significant issues traveling from a regional airport to our destination. At no point were we informed about luggage problems. Upon arrival, one of our bags was missing, confirmed by tracking. I filled out the required forms and was told I would be updated, but this never happened. I spent hours trying to get information about my bag, which contained crucial diving equipment for a special trip. Your lack of concern is disheartening, and I’m frustrated that I’m not entitled to compensation despite your system's failure. I am worried about my upcoming flights as well.
I booked a flight and received confirmation, assuming everything was in order. However, I later discovered that my booking had been cancelled without any communication. When I reached out to customer service, they blamed me for the payment issue, despite the funds being taken from my account. I received no notice about the cancellation and was left scrambling for alternative flights at a much higher price. The lack of communication and support is unacceptable, and I will not be booking with you again.
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