We faced significant issues traveling from a regional airport to our destination. At no point were we informed about luggage problems. Upon arrival, one of our bags was missing, confirmed by tracking. I filled out the required forms and was told I would be updated, but this never happened. I spent hours trying to get information about my bag, which contained crucial diving equipment for a special trip. Your lack of concern is disheartening, and I’m frustrated that I’m not entitled to compensation despite your system's failure. I am worried about my upcoming flights as well.
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Award-winning, Birmingham-based, creative marketing agency.