I faced numerous flight cancellations and delays. My early flight was cancelled, leading to a rebooking on a later flight with another airline. Upon arrival, that flight was also cancelled, causing significant delays. I was eventually rebooked on a flight later that evening, but no compensation was offered for my expenses. I lost an entire day at the airport, and the reasons given for the cancellations have been unsatisfactory. The customer service experience has been quite disappointing.
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Award-winning, Birmingham-based, creative marketing agency.