Dear KLM, when I pre-select and pre- pay for a seat to India and checked in for my flight - I do not expect to wake up the day of the flight to a changed seat without any notification, explanation or the offer of a refund. I am a KLM Gold member, meaning I fly a lot with this airline.
Never in all my years of flying have I had this happen to me. The customer service agent could not help me, neither the ground stuff. Just “tough luck”, please request a refund. This is really poor service and not appreciated
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