I am extremely disappointed with KLM and how the airline handled my lost baggage situation.
My luggage was mishandled and never returned to me. Losing baggage is already a major inconvenience, but what made this experience unacceptable was the airline’s overall process and policies. There was no proper system in place to resolve the issue efficiently, and I was left without my belongings for an extended period of time.
To make matters worse, I was informed that a refund or compensation claim could only be initiated after 45 days. That is an unreasonable amount of time to wait when passengers are already dealing with the inconvenience of missing luggage. Even after being told about the 45-day timeline, there was little clarity or reassurance about whether a refund would actually happen. It feels like there is no real accountability or urgency from the airline.
At one point, I was even told to “Google” information myself instead of being properly guided through the process. This reflects poorly on the company’s overall support system and shows a lack of professionalism at an organizational level.
For an international airline, I expected far better procedures, communication, and responsibility. This experience has seriously damaged my trust in KLM, and I would not recommend flying with them if you value reliability and accountability when things go wrong.
Claim your business profile now and gain access to all features and respond to customer reviews.
Award-winning, Birmingham-based, creative marketing agency.