I am writing to express my extreme dissatisfaction with the handling of my baggage claim following my flight to Rome on December 5, 2025. It has now been four months since I submitted my request for reimbursement, and despite my numerous attempts to resolve this, the matter remains unsettled.
My luggage was delayed for 28 hours, during which I had to purchase essential items for several significant celebrations. I have fulfilled all your requests for documentation, often providing the same files multiple times. Despite three follow-up calls where I was promised a response, I have been met with total silence.
Please be advised that under the Montreal Convention, airlines are legally obligated to reimburse passengers for expenses resulting from delayed baggage.
I know-the next step will be forced to escalate this matter to the European Consumer Centre (ECC) and the relevant National Enforcement Body to protect my rights as a passenger.
I am not sure at KLM will make answer soon, but any way -NEVER GIVE UP !
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