Review Time
DON’T RISK FLYING WITH KLM.
They lost my back 13 days ago. No response, no updates, no notifications. The desk attendants MADE ME CHECK IN MY CARRY ON AND STROLLER on my connecting flight from MAN AMS and apparently never indicated to send it all the way to my final destination to PDX. AWFUL AIRLINE!I actually swore off KLM years ago and booked what I thought was Virgin Atlantic flight but only realized it was operated my KLM when o went to check in for my flight! NEVER AGAIN!
Flying KLM is definitely better than most American Airlines. The staff seem to genuinely care about their passengers. In-flight experience was great, as was check-in. Their website functions, but is a bit clunky. I do wish that they'd not stoop to having you pay for seats and the like. It really is bottom-barrel capitalism. How about one ticket price that includes standard, expected features? You know - a meal, your carry-on, selecting your seat. nothing extraordinary here. The people made the difference here over US carriers.
I am extremely disappointed with my recent booking experience.
I purchased a multi-city trip via the KLM website for four passengers (outbound operated by KLM, return operated by Air France). We deliberately selected and paid for Economy Standard Plus fares specifically because they include Economy Comfort seats with extra legroom.
During the booking process, we were unable to complete payment or select seats online. Instead, we received an email instructing us to wait for a phone call. A KLM representative later contacted us and processed the payment. However, the representative was only able to assign seats for the KLM-operated flight and gave us a number to call for the return flight.
When we contacted KLM again to select seats for the return flight, we were told that according to their system, we had booked standard seats — not Economy Comfort.
This is unacceptable.
We clearly selected and paid for Economy Standard Plus fares. How is it possible that after payment, the booking reflects a different product? Customers should not have to fight to receive what they have already paid for.
At this point, we are still awaiting a clear explanation and correction of the booking.
Very disappointing experience so far.
KLM cancelled my connecting flight (AMS → Dublin) and sent me a self-service rebooking link that showed **no available flights for days**.
With no reroute, no hotel, and no assistance offered, I was forced to buy a **€399 last-minute Ryanair flight** just to get home.
Weeks later, with no refund or response, KLM then **cancelled my return flight**, claiming I was a “no-show” for the outbound flight — a flight **they themselves cancelled**.
Customer service later told me the only way to reinstate my return was to pay **€500 extra**.
As someone who has worked in customer service technology, this is a textbook example of broken automation overriding common sense, and a clear failure to meet EU261 obligations.
Proceed with caution if you value being treated fairly when things go wrong.
The flight from Oslo to Amsterdam was delayed and although my connection to Malaga also was delayed I was rebooked. The gate to Malaga was next to where my flight from Oslo arrived and I ran over to the gate and spoke to the assistant and she said that I had to go over to the transfer desk. I ran for almost 10 minutes to reach the transfer desk only to be told that it was not possible to change my ticket to my original flight… I was rebooked to Madrid and then to Malaga and my luggage was of course not there. I was supposed to reach my home around 1700 and was not home before 0200. This was exhausting for me and the 80 year old woman that was in the same situation. This is not something that a normal person/ company would do. I will never ever book a flight with KLM ever again. It surely is a company run by psychopaths.
Worst airline! My daughter was sick in hospital and we couldn’t fly. Lost $10000 dollars. And trying to put a claim and trying to get a hold of them was a nightmare. There is also a specific agent called Marshal who is an absolute idiot who never responded or called us back. He f us around! I will NEVER fly with them again. They are a bunch of thieves!!!!!!
They are scammers I booked a flight three weeks out. Try to cancel within 12 hours. They wouldn’t give me my money back or even let me take the flight. I paid $2200. They only gave me back $120. I told them I’d rather just take the flight. They wouldn’t allow me to take the flight. This place is a scam reporting them to DOT.
1/5 - ABSOLUTE DISASTER!
KLM, you've ruined my holiday. Flight from Rome to Amsterdam cancelled, no notice, no care. Dropped in Rome airport like luggage, left to frot for hours. Zero communication, zero help.
Then, after hours of wait, stuck in a CRAPPY hotel with no amenities, no apologies, no support.
Not just me, fellow passengers were FURIOUS.
KLM, get your act together! #KLMfail #Disappointed #NeverAgain
Disappointed with a PAID long-haul flight! I booked my RETURN FLIGHT from a location to another, only to have the return leg cancelled. The company transferred me to another airline, which flew me from one destination to a different one. Then, I was placed on a budget flight with no amenities—no food, no drink, not even water, and no entertainment because it's a 'no frills flight'! I essentially paid for a flight that included food, drink, and entertainment, and I never received that! I WANT A REFUND!
My flight from Copenhagen to Amsterdam on 4 January 2026 was cancelled due to a failure in the company's IT system, resulting in a chaotic operational situation. Now, I received an email stating that this situation is considered an extraordinary circumstance, meaning that the compensation outlined by the relevant regulation does not apply. Ultimately, this will be a matter for the court to resolve.
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