Absolutely wretched customer service experience. I was one of thousands to get stranded in the Middle East at the onset of the war (Dubai, specifically), and I had to pay $1,500+ for a one-way fare from Dubai to Paris before I could continue on the remainder of my flight itinerary due to KLM canceling its flight. Obviously the canceled flight is understandable—but they undeniably owe me for the unflown portion of the total ticket (Dubai to Paris), yet I have been trying for the last month and a half to get any traction whatsoever. We’re in this cycle where they’ll email me every 4-5 days, request information I’ve already provided, ignore my immediate response for another 4-5 days before writing back with some generic crap about needing the information (which I’ve already provided countless times), or something completely unrelated. The most recent bout, they claimed that they can’t refund me for the unflown ticket from Amsterdam to Paris—that was never part of my itinerary. I am 100% convinced that their business model is predicated upon making it damn near impossible for people to be refunded the money which they are completely entitled to by way of the tactics (and more) mentioned above. It’s a complete and utter disgrace, and a reputable carrier like Delta should be ashamed to consider KLM a partner airline.
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