klm.com

1.3
1.3 Based on 161 reviews

...

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Jonathan C.
Disappointed with a PAID long-haul flight!

Disappointed with a PAID long-haul flight! I booked my RETURN FLIGHT from a location to another, only to have the return leg cancelled. The company transferred me to another airline, which flew me from one destination to a different one. Then, I was placed on a budget flight with no amenities—no food, no drink, not even water, and no entertainment because it's a 'no frills flight'! I essentially paid for a flight that included food, drink, and entertainment, and I never received that! I WANT A REFUND!

1
Date of experience: Jan 21, 2026

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