1/5 - ABSOLUTE DISASTER!
KLM, you've ruined my holiday. Flight from Rome to Amsterdam cancelled, no notice, no care. Dropped in Rome airport like luggage, left to frot for hours. Zero communication, zero help.
Then, after hours of wait, stuck in a CRAPPY hotel with no amenities, no apologies, no support.
Not just me, fellow passengers were FURIOUS.
KLM, get your act together! #KLMfail #Disappointed #NeverAgain
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