The flight from Oslo to Amsterdam was delayed and although my connection to Malaga also was delayed I was rebooked. The gate to Malaga was next to where my flight from Oslo arrived and I ran over to the gate and spoke to the assistant and she said that I had to go over to the transfer desk. I ran for almost 10 minutes to reach the transfer desk only to be told that it was not possible to change my ticket to my original flight… I was rebooked to Madrid and then to Malaga and my luggage was of course not there. I was supposed to reach my home around 1700 and was not home before 0200. This was exhausting for me and the 80 year old woman that was in the same situation. This is not something that a normal person/ company would do. I will never ever book a flight with KLM ever again. It surely is a company run by psychopaths.
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