KLM cancelled my connecting flight (AMS → Dublin) and sent me a self-service rebooking link that showed **no available flights for days**.
With no reroute, no hotel, and no assistance offered, I was forced to buy a **€399 last-minute Ryanair flight** just to get home.
Weeks later, with no refund or response, KLM then **cancelled my return flight**, claiming I was a “no-show” for the outbound flight — a flight **they themselves cancelled**.
Customer service later told me the only way to reinstate my return was to pay **€500 extra**.
As someone who has worked in customer service technology, this is a textbook example of broken automation overriding common sense, and a clear failure to meet EU261 obligations.
Proceed with caution if you value being treated fairly when things go wrong.
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