Flying KLM is definitely better than most American Airlines. The staff seem to genuinely care about their passengers. In-flight experience was great, as was check-in. Their website functions, but is a bit clunky. I do wish that they'd not stoop to having you pay for seats and the like. It really is bottom-barrel capitalism. How about one ticket price that includes standard, expected features? You know - a meal, your carry-on, selecting your seat. nothing extraordinary here. The people made the difference here over US carriers.
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