We recently bought a ticket from Delta Airlines but part of the trip was under KLM. We had to buy separate seats from KLM, which we did. Our flight got changed and Delta refunded us the total cost of the flight but when we asked KLM to refund our seats they refused. First of all, it was extremely hard to find people at KLM we could communicate with. They make it very difficult to find the right department and when you finally talk to someone it goes in circles and nobody takes responsibility. You get nowhere on the phone or online. So we lost our money and KLM probably got paid double for selling our seats to others.We have used KLM before and never had a problem but this is so far below their standard that we felt that we had to warn other people.
Claim your business profile now and gain access to all features and respond to customer reviews.
