Review Time
My recent interaction with the service provider was not merely unsatisfactory; it represented a troubling disregard for customer rights and trust. Here’s a summary of what occurred: Unilateral Breach of Agreement: The company cancelled my return flight without my request or consent, fundamentally breaching our agreement. Denial of Accountability: When I reached out, their support team refused to admit any fault, misleading me by asserting there was "no fault" for an action they initiated. Refusal to Rectify Their Mistake: They dismissed my legitimate request to simply restore the original flight they had unjustly cancelled. Shifting Financial Responsibility: I was compelled to rebook a new flight at my own expense to resolve an issue they created, effectively holding my travel plans hostage. Exploitative Behavior: This chain of events—cancelling without justification, refusing to resolve it, and forcing an expensive repurchase—illustrates a clear attempt to extract additional revenue from a customer in a vulnerable situation. Breach of Consumer Rights: Their actions violate the principles of consumer protection laws and may infringe on regulations governing passenger rights during disruptions caused by airlines. This is not a mere oversight. It reflects a pattern: create an issue, deny responsibility, and make the customer pay for the resolution. I am now pursuing formal action with consumer protection agencies and relevant authorities. Always keep thorough records. Understand your rights. And ensure they are held accountable.
How KLM Abused a Customer: A Case Study in Corporate FailureMy recent experience with KLM wasn't just poor service—it was a systematic abuse of customer rights and trust. Here’s a breakdown of their actions:Unilateral Contract Breach: KLM cancelled my return flight without my request or consent, fundamentally violating our contract.Denial of Responsibility: When contacted, their customer service refused to acknowledge fault, gaslighting me by claiming "no fault" for an action they initiated.Refusal to Correct Their Error: They denied my rightful request to simply reinstate the original flight they had wrongfully cancelled.Shifting Financial Burden: They forced me to rebook a new flight at my own personal expense to solve a problem they created, effectively holding my travel plans hostage.Exploitative Practice: This sequence—cancelling without cause, refusing to fix it, and forcing a costly repurchase—is a textbook case of coercing additional revenue from a customer in a vulnerable position.Violation of EU Consumer & Passenger Rights: Their actions flout the principles of EU consumer protection laws and potentially breach EU Regulation 261/2004, which governs passenger rights during airline-caused disruptions.This isn't a simple mistake. It's a pattern: create a problem, deny accountability, and make the customer pay to fix it. I am now pursuing formal action with the European Consumer Centre (ECC) and national authorities.Always document everything. Know your rights. And hold them accountable.
Low cost airline services are total luxury compared to the disinterest of KLM towards their customers .first flight delayed then re routed arriving 7 hrs late at destination .Return flight left stranded in amsterdam for 8hrs given a 15 euro voucher .I have flown this route 5 times this year and every time there is a problem including lost luggage
Great staff. Left my bag at one of the gates and boarded the plane. As soon as I boarded, I realised that I had forgotten my bag. The staff were very friendly especially the man driving the bus from the gate to the plane and the pilot as well as a Hostess called Lavia. The ride from the gate to the plane was a while too but they managed to retrieve my bag and get it back to me before the plane left. Great service. FLIGHT NUMBER: KL1037
They let u have a hand luggage but then they force u to put it under the plane unattended under the rain for very long. So they let you do things that they can't guarantee that's incredibly idiotic. Don't give people rights you can't fulfill. You do what you can to travel light and then u must have the same issues of who travels with 23kg. I would rather pay my hand luggage but at least have what I paid for , this is BS . You pay their overpriced fees to then not even have the comfort, big middle finger for these thieves
We recently bought a ticket from Delta Airlines but part of the trip was under KLM. We had to buy separate seats from KLM, which we did. Our flight got changed and Delta refunded us the total cost of the flight but when we asked KLM to refund our seats they refused. First of all, it was extremely hard to find people at KLM we could communicate with. They make it very difficult to find the right department and when you finally talk to someone it goes in circles and nobody takes responsibility. You get nowhere on the phone or online. So we lost our money and KLM probably got paid double for selling our seats to others.We have used KLM before and never had a problem but this is so far below their standard that we felt that we had to warn other people.
Flying Business Class Australia to Buenos Aires with another airline…in Santiago I was offloaded and transferred to KLM for the final leg I made it okay but sadly my luggage didn’t I had a cruise to board in 36 hours so I took a cab back to the airport the next day and asked for supervised access to the lost luggage area of both airlines….neither would accommodate me My cruise was to the Antarctic ending in Rio so I ended up having to buy for two climatesLuggage eventually turned up at the first airline but they refused to accept a claim for compensation referring me to the Montreal Convention….Lost luggage is the responsibility of the final carrier….KLMThey denied my claim as I was outside the seven day to claim timeframe…. I was in the middle of nowhere in the South Atlantic Ocean Never again with them …. Happy to accept a Business Class client but accept no responsibility
This is the second time in just a few months that KLM has cancelled my flight from Vienna to Amsterdam at the very last minute. The first time, my flight was scheduled for 7:00 AM, and I woke up at 4:30 AM only to discover that it had been cancelled. Instead of arriving in Amsterdam in the early morning as planned, they automatically rebooked me on a flight with a layover, getting me there only by early afternoon – completely ruining all the plans I had for the morning.Now, once again, my evening flight today at 8:00 PM was cancelled at 4:00 PM – just four hours before departure. No proper explanation, no real alternative, and total disregard for the inconvenience caused.This is beyond frustrating – it's pathetic and shameful. I expected more reliability from a supposedly reputable airline. Never again.
I’ll never travel with this shower of money grabbing company never again we missed our connection and the wanted to charge 5800 euros I couldn’t afford this for my family of 2 including my 8 year old son. I flew with another airline for 1000euros for 3. On checking in on the way home klm had cancelled my ticket and wanted to charge me again to open it up. I’ve placed 2 complaints with the money grabbing situation. Second complaint I was asked by there customer service to tell them to allow us to board the plane as my ticket was indeed open. They refused and it’s now cost me another 1500 euros to get home. I’m disgusted and would highly recommend to fly with another airline such as Qatar or emirates long haul as this is a scam to get extra money from good paying people. Absolute shambles please do not trust them 🤬🤬🤬
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