klm.it

1.2
1.2 Based on 21 reviews

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Bruce Cameron
Beware on servp

Flying Business Class Australia to Buenos Aires with another airline…in Santiago I was offloaded and transferred to KLM for the final leg I made it okay but sadly my luggage didn’t I had a cruise to board in 36 hours so I took a cab back to the airport the next day and asked for supervised access to the lost luggage area of both airlines….neither would accommodate me My cruise was to the Antarctic ending in Rio so I ended up having to buy for two climatesLuggage eventually turned up at the first airline but they refused to accept a claim for compensation referring me to the Montreal Convention….Lost luggage is the responsibility of the final carrier….KLMThey denied my claim as I was outside the seven day to claim timeframe…. I was in the middle of nowhere in the South Atlantic Ocean Never again with them …. Happy to accept a Business Class client but accept no responsibility

1
Date of experience: Aug 21, 2025

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