klm.it

1.2
1.2 Based on 21 reviews

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Donna Foster
Extremely disappointing and unprofessional service from KLM – twice in a few months!

This is the second time in just a few months that KLM has cancelled my flight from Vienna to Amsterdam at the very last minute. The first time, my flight was scheduled for 7:00 AM, and I woke up at 4:30 AM only to discover that it had been cancelled. Instead of arriving in Amsterdam in the early morning as planned, they automatically rebooked me on a flight with a layover, getting me there only by early afternoon – completely ruining all the plans I had for the morning.Now, once again, my evening flight today at 8:00 PM was cancelled at 4:00 PM – just four hours before departure. No proper explanation, no real alternative, and total disregard for the inconvenience caused.This is beyond frustrating – it's pathetic and shameful. I expected more reliability from a supposedly reputable airline. Never again.

1
Date of experience: Jul 21, 2025

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