I also fell victim to the vacuum cleaner scam. I received the same response as many others, claiming that the product I got matches the quality of what I ordered. They refuse to issue a refund unless I have specific issues with the vacuum I received. I believed the product recommendations were trustworthy, which is why I made the purchase. I regret not reading these reviews before buying. They eventually addressed my complaint, but still won't allow a return. AVOID THIS SERVICE!
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