The baby monitor was sent to me as a link from someone I know. Since I trusted the someone I know, I didn't look into it and placed the order. After the main checkout page was completed, there was a splash screen that wanted you to pay an additional 9.99 to guarantee it would arrive in good condition, that it would be eligible for a refund, that you would be eligible for customer support and about 5 other weird things. That tripped my red flag meter and if I could have cancelled the order then, I would have.
It had the option to "continue checkout" with the 9.99 charge in a big button or a small grayed link under it that said "no thanks". I kept clicking the gray link multiple times on my phone to not purchase the 9.99 add on and nothing would happen. After about five or so times, the screen went away.
I immediately got a phone notification from my bank stating there was a charge for 9.99 that looked fraudulent and did I authorize it? I said no it wasn't authorized, which locked out my card. (Necessitated a trip to the bank to get a new card. Gee thanks.)
Additionally, there are multiple names running here -- the site is klyvera; the monitor charge.is from zapostore; the 9.99 charge comes from kelvoshop. When you e-mail their support desk at that domain, the canned responder comes from supportonlineshop domain.
I received multiple e-mail notifications with various excuses on why it would not ship right away despite the website and the checkout saying it would be delivered in two days. One states "Due to extremely high demand and tariff-related backlogs within shipping networks, there may be a slight delay, with delivery expected within 6–10 business days. We’re a small, couple-run team and a real person is personally reviewing orders as they move through this process."
One states "Due to the extremely high demand for your product and President Trump's new tariffs causing a backlog with shipping companies, please allow 6-10 business days for your order to arrive after it ships."
So the two day shipping promise is complete crap. They even have some nonsense that once they ship it, the tracking number may take another 3 days or so to be valid. They also state "In the next 2-3 business days, you will get an email stating that your order has been shipped (reply to this email immediately if you do not receive it - sometimes they don't send!)." On what planet does email just randomly not send?
I e-mailed them to cancel the order and refund the purchase. The generic response says they will reply back in the next 24 hours. We'll see.
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