I paid extra for shipping to receive a single sofa, but within a week, the back seam broke, exposing the upholstery. I reached out to the support team to arrange a pickup for an exchange, but they refused, offering only a 30% refund, an in-store return (which I can't do), or a refund after collection. The 30% refund is ridiculous since I'd still have the faulty item. I expressed my concerns about leaving the sofa outside, fearing it would be mistaken for rubbish and not collected, but they ignored my questions. My experience with their customer service has been the worst; they don't respond at all. I'm left with a defective sofa and financial loss, while they expect me to resolve their issue between work shifts. Very disappointing. Sometimes, low prices lead to high costs! Avoid purchasing furniture or electronics from this service.
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