I paid extra shipping to have a one seated sofa delivered, within the first week I had the sofa the back seam broke and the upholstery can be seen spilling out from the back. I wrote to them to have it picked up in exchange for another chair that wasn’t faulty but they said they couldn’t do it and my options were a 30% refund, to bring it in store for a refund (I don’t drive), or to have a refund processed after collection. 30% refund is laughable since I’d be stuck with the faulty chair, so collection was the only option made available to me realistically. I did however share my concerns about leaving the sofa out in front of my apartment complex for collection but it being mistaken as hard rubbish or something and it not being collected/my refund not being processed but they do not care and do not respond to my questions. My experience with their “customer service” the the most poor experience I’ve had they don’t answer questions at all. Between being stuck with a faulty sofa in my apartment and being down $$, it seems that it’s only me that’s responsible to rectify their faulty item between work shifts. Really disappointing. Sometimes Cheap is expensive! Don’t buy any furniture or electronics from Kmart!
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