Last week id placed an order via the app , within a few hours , in fact in the first update , i read through a summary which listed partial shipments , items being prepared and those refunded.
Apart from the incompetence and chaos of irems being sourced from multiple locations , i refuse to believe that the items that were refunded had ever actually been in stock .
Highly improbable in my opinion that demand for these specific items in a specific material and in a specific colour had exceeded stock levels , particularly in that very short period of time . Furthermore at checkout i received no alert nor notification that these items were low in stock or out of stock , nor was it mentioned in the item listings ,on the shopping page prior to adding these to my bag .
It is important to note that
Knowingly accepting payment for items that are not in stock, without informing the customer or intending to supply them within a reasonable time, is illegal under Australian Consumer Law (ACL). Businesses are forbidden from taking payment when they know (or should know) they cannot fulfill the order
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