Review Time
Every time I order online and you use Couriers Please for delivery there is a problem. After about a week tracking message says "picked up by driver"and gives a next day delivery date. Nothing! 2 days later, another date. Once again nothing. This can go on for days and days. How can a package picked up in Mirrabooka take at least a week to 10 days to deliver to 5kms from Midland area.
Last week id placed an order via the app , within a few hours , in fact in the first update , i read through a summary which listed partial shipments , items being prepared and those refunded.
Apart from the incompetence and chaos of irems being sourced from multiple locations , i refuse to believe that the items that were refunded had ever actually been in stock .
Highly improbable in my opinion that demand for these specific items in a specific material and in a specific colour had exceeded stock levels , particularly in that very short period of time . Furthermore at checkout i received no alert nor notification that these items were low in stock or out of stock , nor was it mentioned in the item listings ,on the shopping page prior to adding these to my bag .
It is important to note that
Knowingly accepting payment for items that are not in stock, without informing the customer or intending to supply them within a reasonable time, is illegal under Australian Consumer Law (ACL). Businesses are forbidden from taking payment when they know (or should know) they cannot fulfill the order
online Kmart is very bad when I am ordering it showing available items but after I have done payment they are doing cancellations because product is not not available and they are putting refunds. It’s not the way to deal with customers if you are not having that product, please remove it from online. Don’t do fake things online.
THANK YOU DAVID.
Had pretty poor service from my collect parcel however, David at the entryway checking boxes was fantastic. Above and beyond and he made my day. Thank you David!
Purchased an item in the wrong size and couldn't exchange it for the correct size despite having proof of purchase, as the company can no longer retrieve receipt numbers. I visited a local store to make the exchange; the staff were very helpful but informed me that since April 2024, they can no longer accept exchanges for incorrect sizes.
I went to a store to buy two bikes. At the counter, I was told they had stopped bike installations as per management's directive. They couldn't provide a timeline for installation if I left the bikes, possibly not until after the holidays. I was very frustrated and decided not to return. The next day, I ordered online for click and collect, and the website said my order would be ready in two hours, even though I was 289 km away. However, while taking a break during the drive, I received an email stating my order was canceled. A very disappointing experience.
I visited a local store to buy two bikes. At the checkout, I was informed that they had halted bike installations as per management's directive. They couldn't guarantee when the installation would occur if I left the bikes with them, possibly not until after the holidays. I left feeling very frustrated and decided not to return. The next day, I ordered online for click and collect, and the website said my order would be ready in two hours, even though I was 289 km away. However, during my drive, I received an email stating my order was canceled. A very disappointing experience.
I had a very disappointing experience with customer service, particularly due to the negative attitude at a local store last night. I purchased a laptop sleeve, but the packaging was slightly damaged. When I tried to return it because it was the wrong size, the staff said it wasn't in 'resealable' condition, so they couldn't accept it. It's frustrating that they sell items with ripped packaging but won't accept returns. A very unsatisfactory experience!
My experience with customer service at various stores has been quite disappointing. The staff often seem unhelpful and distracted, frequently transferring me to others who are equally uninformed. The phone support is also lacking, providing little assistance and coming off as abrupt.
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