I had a very unsatisfactory experience at the store today. I tried to return a brand-new, unopened Lego base plate, but the process was made unnecessarily challenging due to staff behavior and system issues. The store’s app and internet were not working, and even though I had the online invoice number and bank statement as proof of purchase, the team leader responded in a dismissive, aggressive, and unhelpful manner. The communication was abrupt and unprofessional, making me feel as if I was being treated with suspicion for a valid return. When I politely asked to speak to someone more senior, I was told to 'go to another store,' which is an unacceptable response in retail. The overall attitude from some staff members showed a lack of customer service training and a disregard for basic consumer rights and etiquette. This experience was far below the expected standards and raises serious concerns about staff conduct at this location.
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