Review Time
I had a very unsatisfactory experience at the store today. I tried to return a brand-new, unopened Lego base plate, but the process was made unnecessarily challenging due to staff behavior and system issues. The store’s app and internet were not working, and even though I had the online invoice number and bank statement as proof of purchase, the team leader responded in a dismissive, aggressive, and unhelpful manner. The communication was abrupt and unprofessional, making me feel as if I was being treated with suspicion for a valid return. When I politely asked to speak to someone more senior, I was told to 'go to another store,' which is an unacceptable response in retail. The overall attitude from some staff members showed a lack of customer service training and a disregard for basic consumer rights and etiquette. This experience was far below the expected standards and raises serious concerns about staff conduct at this location.
had a deeply disappointing experience at Kmart Fountain Gate today. I attempted to return a brand-new, unopened Lego base plate, and the process was made unnecessarily difficult due to staff behaviour and system failures.The store’s app and internet were not functioning, had online invoice number and bank statement as proof of purchase, yet instead of offering assistance or alternatives, the team leader named Cara, responded in a dismissive, aggressive and unhelpful manner. The communication style was abrupt, unprofessional, and left me feeling as though I was being treated with suspicion for a completely legitimate return.When I politely requested escalation to someone senior, I was told to “go to another store,” which is an unacceptable response in a retail environment. The overall attitude from certain staff members reflected a lack of customer service training and disregard for basic consumer rights and basic manners and etiquette. This experience fell well below Kmart’s expected standards and raises serious concerns about staff conduct and accountability at this location.
Was given as a Xmas present a $55 anko cross cut shredder as I've been contemplating purchasing for awhile.This one I assumed would do the job, so set it up and started to shred some confidential documents.It states on the machine maximum 5 x 80gms sheets can be shredded which on the first go seems a bit too much, so I decide to do 1 sheet at a time which was way less stress on the motor.After a couple of minutes, the shredder turned off, and I'd only achieved 13 sheets was a bit puzzled but after reading the booklet realized it was a safety thermo switch.There was a 39 minute wait time before it re set which is not highlighted on the box or the shredder.It took 13 hrs to shred 200 sheets of paper so conclusion, not fit for purpose unless you intend to only shred a few sheets every now and then Waste of money
Finally receved response....have been refunded: reason - Purchased the Panneled 5 their shelf unit online. This arrived in good time and when went to put this together have been provided 4 of one part rather than two with the other two required parts missing. Now we can't assemble this and all attempts to contact had met a dead end until this review. Sad it takes this to.get a response from a business.Everytime I attempt to contact, tells me they are dealing with higher levels of volume and to contact via chat, email etc and we kept going around and around in circles - resolved 21/12/25
I put an order in for USB Charging Ports on a Thursday afternoon I never received an email money was taken out of my account as soon as purchase was done the next day i rang and after a 20 minute wait they told me to wait another 24 hours for a confirmation email on the Saturday i rang again and 60 minutes later i got a call back to be told they were out of stock and the money would be refunded back into my account by Monday end of business Its now Tuesday and waiting on another call back to find out when my Money will be Refunded so i can buy what i wanted through another Company I WILL NEVER BUY ONLINE THROUGH KMART AGAIN
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